How do you ship your bags?
In-stock merchandise is shipped within one week of the order
being placed. However, if you need your order by a particular
date or for a special occasion, please indicate that in the
comments section so that we can make every effort to ensure
it is received in time.
Payments for orders placed online are processed immediately
by the shopping cart software. For all other payment types,
shipment is held until payment has been processed.
We ship through USPS Priority Mail with delivery confirmation.
You should receive your order within 2-3 business days after
it has been shipped.
For accessory
emergencies, don't hesitate to
dial us up for rush delivery rates.
Is there sales tax?
For all orders shipped within the state of CT, there is an
additional 6% sales tax rate applied.
Do you accept returns?
Visit our return policy to
read the particulars.
What
is your privacy policy?
At Sophie & Co. we are committed to respecting the privacy
of our clients. All personal information is treated confidentially.
We do not sell our email/marketing lists nor do we share any
personally identifying information with third parties under
any circumstances.
How
do I care for my bag?
We suggest spot cleaning your bag with soap & warm water.
If additional cleaning is required, we recommend hand washing
or dry cleaning. Please do not put bags with bamboo handles
in the washer or dryer. Sophie & Co. cannot be held responsible
for damage to merchandise due to overuse, washing, or dry
cleaning.
Where did the names of the bags come from?
Our bags are named after the designers, and their family and
friends. The company namesake is an English Bulldog.
Can I customize a bag?
No. Due to an increasing volume of sales, unfortunately
we cannot accept custom orders. Please feel free however to
email us with suggestions for upcoming seasons.
Are your bags reversible?
No. Since most of our bags come with an interior
pocket and label, we do not consider them to be reversible.
Can I host a party to introduce Sophie & Co accessories
to my friends?
Yes!! If you are interested in hosting a party, please
email us with your preferred
date/time, where you are located, and your contact information.
We will then be in touch to finalize the remaining details.
On the day of the party, we plan to arrive approx ½
- 1 hour ahead of time to setup. We bring a full set of products
with us including an example of each item and every available
fabric so that the guests can see exactly what they will be
getting before placing their orders. We accept cash or check
for orders at home parties.
After the party, we will promptly mail all orders to the hostess
to either deliver to or have picked up by her guests. If there
are special circumstances in which this won’t be possible,
please speak to us about arranging for an order to be shipped
directly to the guest. For more information about hosting
a party, please click here.
I want to sell Sophie & Co products, can I become a rep?
To learn more about becoming a Sophie & Co. rep, please
click here.
How can I keep up to date on the latest Sophie & Co. fashions?
Join our mailing list
for latest the greatest in Sophie and Co accessories. From
gift ideas, sneak peeks at new styles, to all our event infomation,
you can choose your categories of interest and are free to
opt out if your inbox ever feels too crowded.
Do
you have a print catalog?
Yes. Our catalog is available to retailers only upon
request. We'd love to hear from
you if you are interested in selling Sophie & Co.
products.
Do you sell to retailers?
Yes.
If you are the owner and/or buyer of a store and are interested
in carrying Sophie & Co. products, please contact
us for more information.
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